Dispatch and Dispatcher

Here are the definitions for two key terms in the logistics industry.

Dispatcher

The dispatcher, or shipping agent, often works for a logistics company. These professionals ensure everything works smoothly throughout the delivery process. A dispatcher receives a call from a customer who requires a freight shipment. They gather all the details, provide a quote and dispatch the load to the appropriate driver if the client agrees to the price.

During delivery, these experts are the main point of contact for drivers and clients. Delivery dispatchers have all the information about routes and delivery times and transmit this information to ensure everyone stays informed.

A dispatcher's primary responsibilities include:

• Receiving calls from drivers and customers and recording significant information.
• Taking dispatch orders for products and arranging deliveries based on the details.
• Monitoring the route and status of field units to coordinate an effective schedule.
• Updating customers and drivers with relevant information throughout the logistics dispatching process.

Dispatch

Dispatch means the freight is ready for transport to its intended destination. The term refers to the entire process of preparing, moving and delivering goods to their recipient once they're ready for transport. The process begins when the shipping agent, or the dispatcher, requests a driver with the proper trailer to pick up the cargo. The dispatcher receives an estimated pickup time, which they relay to the customer. When the driver arrives, they load the freight and debark.

The term may also refer to a specific time during the logistics process when dispatchers assign a load to a carrier. Dispatchers choose these carriers based on the details that customers provide about their loads.

The dispatch process requires meticulous planning and monitoring to create optimized transport routes and efficient schedules. An effective dispatch process will maximize the use of resources, reduce costs and ensure timely deliveries. In other words, it provides a smooth flow of products from origin to destination.